What happens after you pay

Guides

You have paid for preparation support. This page is what the next stretch of work looks like, including cases that run for months.

The two ways a case begins

Most cases start in one of two ways. Both end in the same dashboard.

An assessment on this website

You send basic facts through the preliminary assessment. Sensitive documents are not requested at that stage. The assessment guide explains every step of that form. After the scope and payment are agreed, you register an account if you do not already have one, then sign in at the sign-in page.

A Fiverr order with a spreadsheet

Ordering and payment stay on Fiverr. The team opens the case from the spreadsheet you returned. An email then arrives with the case reference, the sign-in address, and a temporary password. That password expires after a set number of days. If it stops working, use Forgot password on the sign-in page. Nothing already saved on the case is lost.

What an account is

An account is the sign-in that belongs to you. It is not a visa file at an embassy. From the dashboard you can open your case, the questionnaire, documents, messages, deliverables and the timeline.

Change a temporary password to one of your own from your profile when you first sign in.

What a case reference means

Every case has a reference in the form SP-YYYY-NNNN — for example SP-2026-0001. Use it when you write to the team. It is how we find your file. It has no standing with a consulate.

The order of work

01
Sign in to your case
Use the email address the order is under. Open the case whose reference looks like SP-2026-0001.
02
Complete the questionnaire
The answers are what the cover letter and itinerary are written from. Save a draft when you stop. You do not have to finish it in one sitting.
03
Work through documents
The Documents page is titled Your Application Preparation. Start with Your next actions. Upload what you already have. The team reviews, drafts and organises the package with you.
04
Read the drafts we write
Cover letters and day-by-day itineraries are written by Schengen Partners. When a draft is ready, it appears on Documents and under Deliverables.
05
Final review
The team checks that names, dates and explanations agree. You remain responsible for reading everything, confirming it is true, and submitting it to the competent authority.

A case can run for months

Appointments, missing papers and travel dates that move are ordinary. You can leave and come back. Uploaded files stay on the case. Questionnaire answers stay once you use Save draft or Submit questionnaire.

The form does not save when you close the tab. If you have typed answers you have not saved, use Save draft before you go.

Where to start when you sign in

Inside a case you will see:

Overview — a summary and a shorter list of outstanding items
Questionnaire — the background for the cover letter and itinerary
Documents — titled Your Application Preparation
Messages — writing to the case team
Deliverables — drafts the team has published for you to download
Timeline — what has already happened on the case

If you are not sure where to begin, open Documents and follow Your next actions. The documents guide explains that page in full.

Other guides

How the process works
From the first form to a prepared file: assessment, payment, questionnaire, documents, drafts, and what you still do yourself at the visa centre.
The preliminary assessment
What the four-step form asks, what not to send, the four confirmations, and what happens after you submit.
Words we use
Case, questionnaire, assessment, checklist, deliverable, sponsor, return ties, and the other terms you will see on this site.
The questionnaire
Why it is long, how to save a draft, how Fiverr answers arrive, how answers decide which documents are asked for, and the four confirmations at the end.
Your documents
Your next actions, who provides each item, the two statuses, what each button does, file types, and how private downloads work.
Messages
Where to write to your case team, how email copies arrive, how replies stay with the question they answer, and how to start a message from a document.
What Schengen Partners does and does not do
The service boundary in plain language: what sits outside our role, and what we do instead. We do not decide visas.
Questions about using your case
Already started an application, dates that change, a previous refusal, who sees your files, how to download them, and what happens when the case is finished.

All guides Sign in to your case