Important Notice About Our Role

Schengen Partners does not issue visas. We do not approve, refuse, accelerate, influence or guarantee any visa application.

Schengen Partners is an independent document-preparation and application-support service operated by EBVibe. We help customers understand, organise and present their own genuine information and supporting documents for short-stay Schengen visa applications.

We are not:

• An embassy or consulate
• A government department or immigration authority
• The European Union or any Schengen Member State
• An official visa-issuing authority
• An official visa application centre
• An authorised external service provider such as VFS Global, TLScontact or BLS International
• An immigration law firm
• A firm of solicitors, attorneys or regulated immigration representatives
• A travel agency, airline, hotel, insurer or booking provider
• A diplomatic mission or government portal
• An organisation able to issue, stamp, endorse or place a visa in a passport

Only the competent embassy, consulate or other authorised government authority can examine and decide a visa application. Where an authorised visa application centre accepts an application, it does so on behalf of the relevant authority and does not make the final visa decision.

Purchasing our service does not create any special access to an embassy, consulate, visa application centre or decision-maker. It does not improve an applicant’s legal entitlement to a visa and does not guarantee a favourable result.

By accessing this website, submitting an enquiry or purchasing a service, you confirm that you understand and accept these limitations.

1. About These Terms

These Terms and Conditions govern your access to and use of the Schengen Partners website and any document-preparation, application-support or related service supplied under the Schengen Partners name.

In these Terms:

• Schengen Partners, we, us and our refer to the independent application-support service operated by EBVibe.
• Customer, you and your refer to the person making an enquiry, purchasing a service or supplying information for an applicant.
• Applicant means the person intending to apply for a visa.
• Authority means the competent embassy, consulate, immigration authority, government department or other body legally empowered to examine or decide a visa application.
• Authorised application centre means a service provider formally appointed by a government or Schengen Member State to accept or transmit visa applications.

If a service is purchased through Fiverr, these Terms apply together with Fiverr’s applicable terms, order description and platform rules. If there is a conflict concerning payment, cancellation, delivery or dispute procedures for a Fiverr order, Fiverr’s applicable platform rules will govern that platform transaction.

2. Nature of Our Service

Schengen Partners provides administrative, informational, writing and document-organisation support based on the facts and materials supplied by the customer or applicant.

Depending on the purchased package or written custom offer, our service may include:

• A personalised supporting-document checklist
• Organisation and review of documents supplied by the customer
• Identification of apparent omissions, inconsistencies or areas requiring clarification
• Cover-letter drafting or editing
• Travel-itinerary drafting or editing
• Guidance on presenting sponsorship and accommodation information
• Guidance on presenting genuine employment, financial, residential, family, social or community circumstances
• Review of a previous refusal letter
• Interview preparation based on truthful application information
• Application-form guidance
• A final consistency review of agreed materials

The exact service is limited to the package description, custom offer, invoice, order page or other written scope accepted before work begins.

3. What Our Service Does Not Include

Unless expressly confirmed in writing, our service does not include:

• Issuing, approving, refusing, extending or renewing a visa
• Submitting an application as an embassy, consulate or authorised application centre
• Representing ourselves as an official intermediary
• Making a decision on admissibility, eligibility or entry
• Reserving or guaranteeing an embassy or visa-centre appointment
• Accelerating government processing
• Influencing an embassy, consulate, immigration officer or border officer
• Accessing government visa systems, including the Visa Information System
• Providing legal advice, legal representation or an official legal opinion
• Acting as an immigration lawyer or regulated immigration adviser
• Appearing for the applicant at an interview, biometric appointment, hearing or appeal
• Filing a court action, administrative appeal or formal legal challenge
• Guaranteeing that any document will be accepted by an authority
• Guaranteeing entry into any country, even where a visa has been issued
• Providing flights, hotel accommodation, insurance, translation, notarisation, legalisation or courier services unless separately and expressly agreed
• Paying visa fees, application-centre fees, government charges or third-party costs
• Creating or obtaining false, misleading, altered or unverifiable documents

We do not sell visas and we do not receive any part of the official visa fee on behalf of an authority.

4. No Visa Guarantee

Visa decisions are discretionary decisions made by the competent authority under the applicable law, policy and individual circumstances.

We cannot guarantee:

• That an application will be accepted for processing
• That an appointment will be available
• That submitted documents will be considered sufficient
• That an interview will or will not be required
• That additional documents will not be requested
• That processing will finish within a particular period
• That a visa will be approved
• That a particular visa validity period, number of entries or length of stay will be granted
• That a refusal will be reversed or avoided
• That a visa holder will be admitted at the border

Any discussion of strengths, weaknesses, risks or possible supporting evidence is a preparation assessment only. It is not a prediction, promise or guarantee of the authority’s decision.

Statements such as stronger application, better prepared, complete review or professional preparation describe the organisation and quality of our support. They do not describe or promise a visa outcome.

5. Customer and Applicant Responsibilities

The customer and applicant remain fully responsible for the visa application and must:

1. Provide complete, accurate, current and truthful information.
2. Review every form, letter, itinerary and document before submission.
3. Correct any error, omission or misunderstanding promptly.
4. Ensure that all supporting documents are genuine and lawfully obtained.
5. Confirm the current requirements directly with the competent authority or authorised application centre.
6. Submit the application to the correct authority and within the applicable time limits.
7. Attend all required appointments, interviews and biometric sessions.
8. Pay all official and third-party fees.
9. Retain copies of the final application and supporting documents.
10. Answer all questions from authorities truthfully.
11. Disclose previous refusals, immigration issues or other material facts when required.
12. Comply with immigration, entry, exit and stay conditions.

The applicant must personally understand the contents of the application. The applicant should never sign or submit a document that they have not read, do not understand or know to be inaccurate.

6. Genuine Documents and Truthful Information Only

Schengen Partners has a strict genuine-documents policy.

We will not create, alter, falsify, conceal or misrepresent:

• Bank statements
• Payslips or tax records
• Employment letters or employment contracts
• Property documents
• Marriage, birth or civil-status certificates
• Invitations or sponsorship evidence
• Hotel or flight confirmations
• Insurance certificates
• Government forms, stamps, seals or letters
• Passports, identity cards or residence permits
• Refusal letters or immigration records
• Any other official, financial, employment, legal or supporting document

We will not invent employment, income, property ownership, family circumstances, travel history, sponsorship, accommodation or reasons for travel.

We may refuse, pause or terminate a service if we reasonably believe that information or documents are false, altered, misleading, unlawfully obtained or intended to deceive an authority. In serious cases, no further work will be performed.

7. Official Requirements and Changing Information

Visa rules, document checklists, fees, appointment systems, processing arrangements and official procedures can change without notice. Requirements can also vary by destination, nationality, residence, consular jurisdiction and individual circumstances.

We take reasonable care when preparing information, but customers must verify current requirements using official sources before submission. Relevant sources may include:

• The competent embassy or consulate
• The destination government’s official visa website
• An authorised visa application centre appointed for the applicant’s location
• Official European Union or Schengen information pages

Information on our website is general information. It should not be treated as the final official checklist for every applicant.

8. Legal and Regulated Advice

Schengen Partners is not an immigration law firm and does not provide legal representation.

Our support is limited to administrative preparation, document organisation, general information, writing assistance and consistency review. Nothing on the website or in our service creates a lawyer-client relationship.

Customers should obtain advice from a qualified lawyer or authorised immigration professional when a matter involves:

• A formal appeal or court proceeding
• Alleged fraud or misrepresentation
• Deportation, removal, exclusion or an entry ban
• Criminal history
• Complex immigration status
• Asylum or international protection
• Family reunification or long-term residence
• Work permits or residence permits requiring regulated advice
• Any issue where legal rights, deadlines or representation are in dispute

9. Travel Planning and Bookings

Schengen Partners is not a travel agency.

An itinerary prepared by us is an application-support document based on the customer’s proposed trip. It is not a travel package, booking confirmation or guarantee that any flight, accommodation, event or transport service is available.

Customers remain responsible for:

• Booking and paying for travel
• Checking cancellation and refund rules
• Confirming reservation authenticity
• Checking passport and transit requirements
• Purchasing appropriate travel and medical insurance
• Monitoring schedule changes
• Confirming entry and health requirements

Unless an official authority expressly requires a purchased and non-refundable service, customers should carefully consider the financial risk of paying for travel before a visa decision.

10. Scope, Revisions and Delivery

Before paid work begins, the service scope will be identified through the package description or a written custom offer.

Unless otherwise agreed:

• Revisions are limited to correcting errors, incorporating relevant new information and adjusting materials within the original scope.
• A change of destination, applicant, sponsor, travel purpose or major personal circumstance may require a new order or additional fee.
• New documents supplied after final delivery may require an additional review.
• Delivery time begins after the required information and documents have been received.
• Delays caused by incomplete information, unclear scans, missing documents or late customer responses are outside our control.

The customer must review delivered work promptly and identify any requested correction clearly.

11. Fees and Third-Party Charges

Our service fee pays for the agreed preparation and review work. It is separate from all official and third-party charges.

Our fee does not include, unless expressly stated:

• Embassy or consular fees
• Visa application-centre service fees
• Appointment charges
• Biometric fees
• Courier charges
• Translation or certification costs
• Notarisation or legalisation costs
• Insurance premiums
• Flight, hotel or transport costs
• Government sponsorship-document fees
• Legal fees

Payment of our service fee does not purchase a visa or favourable decision.

12. Cancellation and Refunds

For orders placed through Fiverr, cancellations and refunds are handled under the applicable Fiverr order process and platform rules.

For any service purchased directly, the agreed written offer, invoice or checkout terms will apply. Because document review and personalised drafting may begin shortly after payment, completed work and work already performed may be non-refundable to the extent permitted by applicable law.

Nothing in these Terms removes any mandatory consumer right that cannot lawfully be excluded.

13. Communications

Customers are responsible for providing a functioning email address or approved platform contact and for checking messages regularly.

We may rely on information provided through the website form, email, Fiverr order page or another agreed channel. Customers must inform us promptly if any material fact changes.

We do not ask customers to send passwords, payment-card details or account login credentials. Customers should not transmit highly sensitive documents through the preliminary website enquiry form.

14. Personal Information

Our handling of personal information is described in the Privacy Policy.

Visa-related documents may contain sensitive personal information. Customers must ensure that they have permission to provide information relating to another person, including an applicant, sponsor, host or family member.

Customers should provide only information relevant to the agreed service and use the requested channel for document transfer.

15. Intellectual Property and Permitted Use

The website design, branding, original explanatory content, templates and service materials remain the property of Schengen Partners, EBVibe or their respective licensors.

After full payment, the customer may use personalised documents prepared specifically for their own application or the named applicant’s application. The customer may edit and submit those documents for that purpose.

Customers may not resell, publish, distribute or commercially reuse our general templates, internal checklists, website content or preparation methods without written permission.

16. Third-Party Websites and Services

The website may link to government websites, embassies, consulates, authorised application centres, Fiverr or other third-party services.

Links are provided for convenience and verification. We do not control third-party websites and are not responsible for their availability, content, security, fees, decisions or services.

The appearance of a third-party name or link does not imply that the third party endorses, authorises or partners with Schengen Partners.

17. Limitation of Our Responsibility

To the extent permitted by applicable law, Schengen Partners is not responsible for losses arising from matters outside the agreed service or outside our reasonable control, including:

• A visa refusal or restricted visa validity
• Government or application-centre decisions
• Processing delays
• Appointment unavailability
• Changes in law, policy, procedure or checklist requirements
• Requests for additional documents
• Loss or mishandling of documents by third parties
• Border refusal or travel disruption
• Airline, hotel, insurer or booking-provider actions
• Customer-supplied information that is inaccurate, incomplete or late
• Documents changed or submitted without our knowledge
• Failure to verify current official requirements
• Use of our materials for a purpose or applicant outside the agreed scope

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud or other liability protected by mandatory law.

18. Refusal or Termination of Service

We may refuse, suspend or terminate service where:

• The requested work falls outside our competence or permitted scope
• The customer requests false or misleading material
• We reasonably suspect fraud, abuse or unlawful activity
• The customer harasses or threatens staff
• Required information is repeatedly withheld
• Payment is reversed or remains unpaid
• Continuing the service could violate law, platform rules or professional boundaries

Termination does not require us to complete work that would be unlawful, deceptive or outside the agreed service.

19. No Relationship With Authorities

No embassy, consulate, Schengen Member State, European Union body, immigration authority, VFS Global, TLScontact, BLS International or other visa application centre owns, operates, sponsors, endorses or supervises Schengen Partners.

We have no authority to speak on behalf of any such organisation.

Our use of the words Schengen, visa, embassy, consulate, application centre or the name of a country is descriptive only. It does not indicate official status, appointment, accreditation, endorsement or partnership.

20. Changes to These Terms

We may update these Terms to reflect service, legal, security or operational changes. The current version will be published on this page with its updated date.

Changes will apply prospectively unless applicable law requires otherwise. Terms applicable to an existing paid order will also be read together with that order’s accepted written scope.

21. Severability

If any part of these Terms is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

22. Contact

Questions about these Terms or the scope of our service may be sent to:

Schengen Partners
An independent application-support service operated by EBVibe
Email: schengen-partners@netzidi.com
Website: https://schengen-partners.ebvibe.com

Before purchasing, please ask if you are uncertain whether a requested task falls within our service.

Legal review note: These pages define service boundaries and are designed to prevent misleading assumptions. The owner should confirm refund arrangements, governing-law details and any mandatory consumer disclosures applicable to the jurisdiction from which the service is operated before treating this page as final. No governing law is asserted here.