1. Our Commitment to Your Privacy

Schengen Partners provides independent visa application preparation and document-support services. Visa-related enquiries and supporting documents can contain detailed personal information about applicants, sponsors, hosts and family members. We recognise the importance of handling that information carefully, lawfully and only for clear purposes.

This Privacy Policy explains:

• What personal information we collect
• Why we collect and use it
• Where the information comes from
• Who may process or receive it
• How long we normally retain it
• The choices and rights available to individuals
• How to contact us about privacy

This policy applies to the Schengen Partners website, preliminary assessment form, customer communications and services supplied under the Schengen Partners name.

2. Who Is Responsible for the Information?

Schengen Partners is an independent application-support service operated by EBVibe.

For personal information handled through the Schengen Partners website and direct service relationship, Schengen Partners determines why and how the information is used for the purposes described in this policy.

Privacy questions and requests should be sent to:

Schengen Partners Privacy Contact
Email: schengen-partners@netzidi.com
Website: https://schengen-partners.ebvibe.com

Schengen Partners is not an embassy, consulate, government authority or official visa application centre. Information submitted to us is not automatically submitted to a visa authority.

3. Information We May Collect

The information collected depends on whether a person is browsing the website, requesting a preliminary assessment or using a paid service.

3.1 Website and device information

When someone visits the website, limited technical information may be processed automatically, including:

• IP address or a shortened, pseudonymised or hashed form of it
• Browser type and version
• Device type and operating system
• Language and approximate region
• Pages visited and referring page
• Date, time and duration of the visit
• Basic security, error and server-log information
• Cookie or similar identifier where permitted and enabled

We do not intentionally connect ordinary website analytics with visa case files. Third-party website analytics is not currently enabled on this site.

3.2 Preliminary assessment information

The website enquiry form may collect:

• Full name
• Email address
• Fiverr username, where supplied
• Preferred contact route
• Nationality
• Country of residence
• Main Schengen destination
• Proposed travel purpose and approximate dates
• Approximate itinerary or intended activities
• Intended duration and accommodation type
• Funding or sponsorship status and a general summary of the funds available for the trip
• Employment or activity status and employer name, where applicable
• A general description of documents already prepared or available
• The embassy, consulate or visa application centre where the application is expected to be submitted
• The application deadline or planned appointment date
• General travel history
• Previous travel to the Schengen Area, United Kingdom, United States, Canada, Japan or other relevant destinations
• Whether a previous visa refusal exists
• The refusal country and year, where supplied
• The type of support requested
• A short description of the circumstances
• Required acknowledgements and consent choices

The preliminary form is intended only to help us understand the requested service. It is not a visa application.

Similar or more detailed intake information may be requested through Fiverr messages, the Fiverr order requirements, email or another agreed service channel. For example, after ordering, we may ask the customer to confirm nationality and residence, destination and dates, travel purpose, employer, available funds, existing documents, submission location, appointment deadline, travel history and the specific assistance required.

At the initial stage, proof of funds and available documents may be described in summary form. Complete bank statements, passport scans and other sensitive evidence should be provided only when requested and through the agreed service channel.

3.3 Paid-service and case information

After a service begins, we may request information and documents reasonably relevant to the agreed work, including:

• Passport biodata and used passport pages
• Nationality, date of birth and contact details
• Residence and immigration-status documents
• Employment, retirement, education or business information
• Financial and sponsorship information
• Travel history and previous visa decisions
• Family relationships and civil-status documents
• Invitation, accommodation and proposed travel information
• Evidence of property, residence, social or community circumstances
• Correspondence from embassies, consulates or application centres
• Draft application forms, cover letters, itineraries and supporting statements
• Communications, instructions, revisions and approvals

We request only information that appears relevant to the agreed service. Customers should not provide unrelated personal documents.

3.4 Information about sponsors, hosts and family members

A customer may provide personal information relating to another person, such as an applicant, sponsor, host, spouse, child, parent or family member.

That information may include identity, relationship, address, employment, income, accommodation or immigration-status information.

The customer must:

• Have authority or a valid reason to provide the information
• Inform the other person where appropriate
• Provide only information relevant to the service
• Ensure that the information is accurate to the best of their knowledge

3.5 Potentially sensitive information

Visa files may occasionally reveal information about health, religion, family circumstances, immigration history, criminal allegations or other sensitive matters.

We do not request sensitive information merely because it might make an application appear more detailed. It should be provided only where genuinely relevant and appropriate for the agreed service.

Schengen Partners does not collect fingerprints, facial templates or other visa biometrics. Biometrics are provided directly to the competent authority or authorised application centre where required.

3.6 Payment and transaction information

Where an order is placed through Fiverr or another payment provider, that provider processes the payment under its own privacy terms.

We may receive limited transaction information, such as:

• Customer or platform username
• Order number
• Package or service purchased
• Payment status
• Amount and currency
• Invoice or transaction date

We do not receive or store the customer's complete payment-card number, card security code or online-banking password.

3.7 Communications

We may retain communications sent through:

• The website contact form
• Email
• Fiverr messages and order pages
• Other channels expressly agreed for the service

Communications may include questions, instructions, attachments, revision requests, feedback and records of decisions about the service scope.

4. Information We Ask You Not to Submit Through the Preliminary Form

The public website form may request the facts and summaries needed to understand the case. However, do not enter or upload the following through the preliminary website enquiry form:

• Passport numbers or full passport scans
• National identity numbers
• Residence-card numbers
• Bank-account or payment-card numbers
• Full bank statements
• Tax identifiers
• Medical reports
• Criminal records
• Passwords or login credentials
• Biometric information
• Complete birth or marriage certificates
• Unredacted visa-refusal decisions

The preliminary form does not include a document-upload function. Information such as employer name, intended funds, travel history, documents available and planned submission location may still be requested as text or selectable answers. If a paid service requires sensitive proof documents, we will explain what is relevant and identify the agreed transfer channel.

If sensitive information is sent to us unexpectedly, we may delete it, request a safer or more appropriate method, or retain only what is necessary for the service and legal obligations.

5. Why We Use Personal Information

We may use personal information for the following purposes:

5.1 Responding to enquiries

• Receive and review preliminary assessment requests
• Understand the requested service
• Ask necessary clarification questions
• Recommend an appropriate service scope
• Prepare a quotation or custom offer
• Prevent duplicate or abusive submissions

5.2 Providing a purchased service

• Review the applicant's and sponsor's circumstances
• Prepare personalised document checklists
• Review documents for apparent gaps and inconsistencies
• Draft or edit cover letters, itineraries and factual explanations
• Provide sponsorship, appointment and interview preparation guidance
• Manage revisions and customer instructions
• Deliver agreed work
• Maintain a record of the service supplied

5.3 Operating and protecting the website

• Deliver website pages and form functionality
• Protect against spam, fraud and misuse
• Maintain technical security
• Investigate errors and service interruptions
• Measure basic website performance
• Improve accessibility and usability

5.4 Managing the business relationship

• Administer orders and payments
• Maintain financial and transaction records
• Respond to complaints or disputes
• Enforce the Terms and Conditions
• Protect legal rights and establish what work was requested or delivered

5.5 Marketing where permission exists

Where a person separately chooses to receive updates, we may use their email address to send occasional information about:

• Visa application preparation articles
• Service updates
• New guides or resources

Marketing consent is optional and is not required to request an assessment or purchase a service. A person may unsubscribe at any time.

We do not sell personal information or customer case details to advertisers.

6. Legal Grounds for Processing

Depending on the circumstances and applicable law, we rely on one or more of the following grounds:

Steps requested before a contract

We process preliminary enquiry information to assess the requested service, answer questions and prepare an offer at the person's request.

Performance of a contract

We process customer and case information when necessary to provide the purchased service, manage revisions and deliver the agreed work.

Legitimate interests

We may process limited information where reasonably necessary to:

• Operate and secure the website
• Prevent fraud, spam and abuse
• Maintain business records
• Improve the service
• Respond to disputes
• Protect our rights and the rights of customers

We consider the nature of the information and the reasonable expectations of the individuals involved before relying on this basis.

Consent

We rely on consent where required, including for optional marketing communications and certain non-essential cookies or analytics. Consent can be withdrawn at any time without affecting earlier lawful processing.

Legal obligations

We may process or retain information where required by applicable tax, accounting, consumer-protection, fraud-prevention or other laws.

Sensitive information

Where sensitive information is genuinely necessary for a customer's requested service, we process it only with an appropriate legal basis and additional condition where applicable, such as explicit consent, the individual's deliberate disclosure for the requested service, or the establishment, exercise or defence of legal claims.

7. When Information May Be Shared

We do not sell visa case files or personal information.

Information may be shared only as reasonably necessary with the following categories:

7.1 Service providers

Trusted providers may process limited information to supply the services actually used by this website and business. Based on the current implementation, that includes:

• Website hosting — the site is deployed as a containerised Next.js application on EasyPanel (self-managed hosting environment)
• Email delivery — preliminary assessment submissions and transactional confirmation emails are sent through ZidiMail; staff notifications are delivered to schengen-partners@netzidi.com
• Spam and security protection — Cloudflare Turnstile may process limited technical information when the contact-form anti-spam check is configured and enabled
• Customer communication and order management — Fiverr, where a customer uses that platform
• Payment processing — Fiverr or another payment provider chosen for the order

Application-level rate limiting may process a hashed form of the visitor's IP address on the hosting server.

Visit measurement. We keep basic statistics about visits to this website: the pages read, the referring page, and an approximate location worked out from the IP address. This is our own measurement, kept on our own systems and used to understand which pages are useful. There is no advertising network, no profiling of individuals, and the data is never sold or shared for marketing. Where the location cannot be determined from our own copy of a geolocation database, the IP address alone may be sent to a location lookup service (currently ipinfo.io) for that purpose and nothing else. The lawful basis is our legitimate interest in understanding and improving the website, and anyone may ask us to erase the records relating to them using the contact details below.

Advertising pixels, cross-site trackers and third-party analytics suites are not enabled.

Providers are permitted to process information only for the relevant service and under their applicable contractual and legal obligations.

7.2 Fiverr and other order platforms

If a customer communicates or purchases through Fiverr, Fiverr separately processes account, communication, transaction and platform-use information under Fiverr's own privacy policy.

Schengen Partners does not control Fiverr's independent processing activities.

7.3 Professional advisers

Information may be shared with accountants, lawyers, insurers or other professional advisers where reasonably necessary for business administration, a dispute or legal compliance.

7.4 Authorities and legal requests

We may disclose information where we reasonably believe disclosure is required by law, a valid legal process, a court order or a lawful request from a competent authority.

We may also disclose information where necessary to investigate fraud, protect safety, defend legal rights or prevent serious misuse of the service.

7.5 With the customer's instructions

We may share or prepare information for a third party where the customer clearly instructs us to do so and the disclosure is consistent with the agreed service.

We do not submit a visa application to an embassy or authority merely because information was sent to Schengen Partners.

8. International Processing and Transfers

Schengen Partners serves customers in different countries and may use service providers operating internationally. Personal information may therefore be processed in a country different from the person's country of residence.

Where required by applicable law, we use an appropriate transfer mechanism or safeguard. Depending on the locations involved, this may include:

• A recognised adequacy decision
• Contractual data-protection clauses
• Provider contractual commitments
• Another lawful transfer mechanism

No statement in this policy guarantees that every provider stores all information in one country. Customers may contact us for available information about relevant safeguards for a particular transfer.

9. How Long We Keep Information

We aim to keep personal information only for as long as reasonably necessary for the stated purpose, legal obligations and legitimate dispute-prevention needs.

Unless a longer or shorter period is required by law or justified by a specific dispute, the normal retention schedule is:

These periods are maximum normal targets, not a promise that every item will be retained for the entire period. Information may be deleted earlier when no longer needed.

Anonymised information that can no longer reasonably identify a person may be retained for statistics, service improvement or recordkeeping.

10. Security

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Measures may include:

• Limiting access to people who need the information for the service
• Using account authentication and access controls
• Keeping software and dependencies reasonably current
• Using secure transmission for the website and supported services
• Avoiding collection of sensitive documents through the preliminary form
• Minimising information sent to analytics
• Reviewing and deleting information according to retention needs
• Maintaining backups and incident-response procedures where appropriate

No internet transmission, email service or storage system can be guaranteed completely secure. Customers should not send unnecessary sensitive information and should follow any document-transfer instructions provided for the service.

If we become aware of a personal-data breach, we will investigate and take steps required by applicable law, which may include notifying affected individuals or a regulator where required.

11. Cookies, Analytics and Anti-Spam Tools

Essential technologies

The website may use strictly necessary technologies for:

• Page delivery
• Security
• Form operation
• Session management
• Load balancing
• Spam prevention
• Remembering privacy preferences

These technologies are used because the website may not function securely without them.

Analytics

Third-party analytics is not currently enabled. If privacy-conscious analytics is added later, it will be configured to collect only limited usage information such as page views and successful form submissions. Analytics must not receive names, email addresses, form responses, case descriptions, nationalities, passport information, refusal details or uploaded documents.

Non-essential cookies

Because the site currently uses only strictly necessary technologies and does not run non-essential analytics or advertising tools, a cookie-consent banner is not displayed. If non-essential cookies or similar technologies are introduced later, they will not be activated until the visitor makes a choice through a cookie notice that allows rejection as easily as acceptance.

Anti-spam service

The contact form may use Cloudflare Turnstile when configured. Where enabled, Cloudflare may process limited technical information to distinguish legitimate submissions from automated abuse. See Cloudflare's privacy policy for provider details.

12. Automated Decision-Making

Schengen Partners does not use automated processing to approve or refuse visas.

We do not make solely automated decisions that produce legal or similarly significant effects for customers through this website.

Spam filtering, form validation or security scoring may automatically block or flag a submission, but such tools do not determine visa eligibility and do not make any government decision.

13. Your Privacy Rights

Depending on applicable law and location, a person may have the right to:

• Ask whether we process their personal information
• Request access to their personal information
• Request correction of inaccurate or incomplete information
• Request deletion of information in appropriate circumstances
• Request restriction of processing
• Object to processing based on legitimate interests
• Request a portable copy of certain information
• Withdraw consent at any time where processing relies on consent
• Opt out of direct marketing
• Ask for information about relevant international-transfer safeguards
• Complain to an applicable data-protection or privacy authority

These rights are not absolute. For example, we may need to retain limited information to comply with law, establish what service was supplied, resolve a dispute or respect an unsubscribe request.

To make a request, email schengen-partners@netzidi.com with the subject Privacy Request.

Please describe the request and the email address or order reference connected with the service. We may ask for reasonable information to verify identity before disclosing or deleting personal information. Do not send a passport copy unless specifically requested and necessary for verification.

We will respond within the period required by applicable law. Where no specific shorter period applies, we aim to acknowledge the request promptly and complete it without undue delay.

14. European Economic Area and United Kingdom Information

Where the GDPR or equivalent United Kingdom data-protection rules apply, individuals may have the rights described above and may lodge a complaint with the supervisory authority in their country of residence, place of work or place of the alleged infringement.

The legal grounds described in Section 6 explain the bases we may rely on for relevant processing.

Nothing in this policy limits rights that cannot lawfully be limited.

15. Japan Privacy Information

Where Japan's Act on the Protection of Personal Information applies, individuals may request information about the purpose of use and may have rights concerning disclosure, correction, suspension of use or deletion in the circumstances provided by applicable law.

Requests may be sent to schengen-partners@netzidi.com.

16. Children's Information

The website and service are intended for adults arranging their own travel or assisting another applicant.

A parent, legal guardian or appropriately authorised adult may provide information about a child where relevant to a genuine family application. We do not knowingly invite children to submit enquiries or purchase services independently.

If a child has submitted personal information without appropriate involvement from a parent or guardian, contact us so that we can review and, where appropriate, delete it.

17. Third-Party Links

The website may link to embassies, consulates, government portals, authorised visa application centres, insurers, booking providers, Fiverr or other third parties.

Those organisations operate their own websites and privacy practices. Schengen Partners is not responsible for their independent collection or use of information.

A link does not mean that the third party endorses, authorises or is affiliated with Schengen Partners.

18. Changes to This Policy

We may update this Privacy Policy to reflect changes in the website, service providers, processing activities, security practices or applicable requirements.

The updated version will be published on this page with a revised date. Where a change materially affects how existing customer information is used, we will take additional steps where required by law.

19. Contact Us

For privacy questions, access requests, correction requests, deletion requests or concerns about personal information, contact:

Schengen Partners Privacy Contact
Email: schengen-partners@netzidi.com
Website: https://schengen-partners.ebvibe.com

Please do not include unnecessary passport, financial or medical information in an initial privacy email.

Related pages: Terms and Conditions · Independent Service Disclaimer